CRM Product Owner (Salesforce)
CRM Product Owner (Salesforce)
We are looking for a skilled and motivated CRM specialist to join our team. In this role, you will be responsible for the development and maintenance of our CRM system, as well as supporting the current system users and helping to expand its use to new user groups.
As a CRM Specialist your duties will include:
• Acting as the product owner and key admin of Salesforce CRM.
• Creating and managing the CRM development roadmap.
• Developing business processes within the system and implementing technical enhancements.
• Serving as the counterpart for the technical development partner.
• Building and maintaining reports and dashboards.
• Promoting system adoption and training users.
What we expect from you:
• Experience in using and developing Salesforce CRM, marketing automation skills are a bonus.
• Technical expertise and competence for small-scale development
• Interest in analysing and developing business processes.
• Project management skills and the ability to operate with various stakeholders.
• Good training and mentoring skills.
• Fluent written and spoken English - knowledge of Finnish is definitely an advantage.
Why work for the University?
You have the opportunity to work with a critical tool that many use on a daily basis, and you have a chance to influence our customer relationship management models. We offer you a responsible and independent role with diverse tasks. You will work closely with our Marketing Automation Specialist, Salesforce key users and analytics experts, who will also support you to get started. Our contract with the technical development partner has just expired, and you get to influence the upcoming tender process.
Your salary will be between 4 200 € and 4 700 €, depending on previous work experience. We will contribute to your wellbeing and the smooth conduct of everyday work, for example, through telecommuting opportunities, flexible working hours, an occupational healthcare scheme, as well as inexpensive and diverse fitness services provided by UniSport. We offer you motivated and skilled colleagues, strong university values, and a purpose to work for a more sustainable future for the world.
Interested?
We expect to receive your application in our recruitment system by 19 March 2025. Further information about the position can be obtained from Karoliina Haikonen, Head of Brand and Marketing (tel. +358 44 3455 554), on Mon 10 March at 12-13 and Fri 14 March at 15-16 EET.
The University of Helsinki welcomes applicants of any gender, linguistic or cultural background, or minority group.
Welcome to our team!
Would you like to learn more about the University of Helsinki as an employer? Read more here:
https://www.helsinki.fi/en/about-us/careers